By making a booking on any of our Clinics or Lesson Days you agree to the following cancellation policies:
CANCELLATION BY US
We reserve the right to cancel a Clinic or Lesson Day. If a Clinic or Lesson Day is cancelled by us, you will be entitled to a full refund of all money paid (or the option to transfer to another Clinic or Lesson Day, if applicable).
CANCELLATION BY YOU
No refund in any circumstances except upon presentation of a doctor or veterinary certificate (this certificate must be presented on or before the date of the Clinic or Lesson Day) which will enable a full refund of all money paid LESS a $20 admin fee.
We often get requests from people to transfer their bookings to another Clinic or Lesson Day. We are happy to accommodate these transfers if there are spaces available on an equivalent Clinic or Lesson Day which is open for bookings. However, please note:
- Transfer requests are only considered for Lesson Days and Groundwork Clinics at our Facility in Canterbury; and
- They are then only considered if the request to transfer is made more than 14 days prior to the originally booked Lesson Day or Groundwork Clinic.